Terms & Conditions
Welcome to Aira Weaves. By placing an order with us, you agree to the following terms and conditions. We recommend reading them carefully before completing your purchase.
Orders
Once an order is placed, customers are responsible for ensuring that the selected product, size, colour, and other order details are correct.
If you have any questions or doubts regarding a product's size, fit, style, colour, fabric, or other details, please contact us through our Live Chat before placing your order. Our team will be happy to assist you in making an informed purchase.
Returns
Aira Weaves does not accept returns for products that have been delivered as ordered and are free from manufacturing defects or damage.
As our products may involve carefully curated designs and customised or size-specific selections, we encourage customers to clarify any questions regarding sizing, fit, or style before completing their purchase.
Damaged or Defective Products
If you receive a product that is damaged or has a manufacturing defect, you must inform us within 4 hours of accepting the delivery.
To be eligible for a refund or exchange, customers must provide a clear and continuous unboxing video showing the package being opened and clearly demonstrating the damage or defect.
The video must be submitted within 4 hours of accepting the order.
Claims submitted without valid video proof, or after the 4-hour period, may not be eligible for a refund or exchange.
Refunds and Exchanges
Refunds or exchanges will only be considered after Aira Weaves has reviewed and verified the submitted proof.
The resolution, whether an exchange or refund, will be determined based on the nature of the issue and product availability.
A refund or exchange will not be provided for:
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Incorrect size selection by the customer
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Change of mind after placing or receiving an order
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Dissatisfaction with style or design preferences
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Colour variations caused by screen or display settings
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Issues reported after the 4-hour claim period
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Products that have been worn, washed, altered, or damaged after delivery
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Claims submitted without valid video proof
Size and Product Queries
We strongly encourage customers to contact our team through the Live Chat before placing an order if they have any uncertainty regarding sizing, measurements, fit, styling, fabric, or product details.
By completing your purchase without seeking clarification, you acknowledge that you have reviewed the available product information and selected the product and size based on your own preference and requirements.
Acceptance of Terms
By placing an order with Aira Weaves, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including our Returns, Refunds, and Exchange Policy.
Aira Weaves reserves the right to update or modify these terms when necessary.